Terms & Conditions

Effective Date: September 30, 2026

Welcome to Skye Hotel Ridgetown. These Terms & Conditions govern your use of our website and the booking and accommodation services provided by Skye Hotel Ridgetown.

By accessing our website, making a reservation, or staying at our hotel, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Skye Hotel Ridgetown

Skye Hotel Ridgetown
21198 Victoria Rd
Ridgetown, Ontario, Canada N0P 2C0

Phone: +1 (519) 914-3779
Phone: +1 (437) 214-6192
Phone: +1 (437) 241-5642
Email: info@ridgetownskyehotel.com

2. Website Use

Our website, ridgetownskyehotel.com, is provided to give guests information about Skye Hotel Ridgetown, our accommodations, facilities, services, offers, and booking options.

You agree to use the website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Introduce malicious software, viruses, or harmful code.
Interfere with the operation or security of the website.
Copy, reproduce, modify, or distribute website content without permission.
Use information obtained from the website for unauthorized commercial purposes.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

3. Reservations

Reservations are subject to availability and confirmation.

When making a reservation, guests are responsible for providing accurate and complete information, including:

Guest name
Contact information
Arrival and departure dates
Number of guests
Requested room type
Payment information where applicable
Any special requests or requirements

A reservation is not considered confirmed until a confirmation has been issued through the applicable booking channel.

We reserve the right to contact guests to verify reservation information where reasonably necessary.

4. Room Rates and Taxes

Room rates are based on the rate displayed at the time of booking.

Applicable taxes, fees, and charges may be added to the advertised room rate where required.

Rates may vary depending on:

Room type
Dates of stay
Length of stay
Number of guests
Promotional offers
Booking channel
Availability
Cancellation conditions

The final price and applicable terms presented during the booking process will govern the reservation.

5. Payment

Guests are responsible for paying all applicable accommodation charges, taxes, fees, and other charges incurred during their stay.

Payment methods accepted by the hotel may vary.

Where a deposit, prepayment, credit-card authorization, or other payment guarantee is required, the applicable booking terms will be provided at the time of reservation.

The hotel may require a valid payment method at check-in.

6. Check-In and Check-Out

Standard check-in and check-out times are subject to hotel availability and may vary.

Guests may contact the hotel in advance regarding early check-in or late check-out requests.

Early check-in and late check-out are not guaranteed and may be subject to availability and additional charges.

Guests are responsible for checking out by the applicable check-out time unless alternative arrangements have been confirmed with the hotel.

7. Guest Identification

Guests may be required to provide valid government-issued identification at check-in.

The name on the reservation and identification may need to correspond with the guest checking in.

The hotel reserves the right to refuse check-in where required identification, payment authorization, or other required information cannot be provided.

8. Occupancy

Guests must comply with the maximum occupancy applicable to their booked room.

Additional guests may not stay in a room where doing so would exceed applicable occupancy limits or hotel requirements.

The hotel may require additional charges for additional occupants where applicable.

9. Cancellation and No-Show

Cancellation and no-show terms depend on the rate and booking channel.

Unless different terms are stated at the time of booking, the hotel’s standard cancellation policy applies.

Late cancellations and no-shows may result in a charge of up to one night’s room rate plus applicable taxes.

Non-refundable and promotional reservations may have different cancellation conditions.

For reservations made through third-party booking platforms, the cancellation policy displayed on the applicable booking confirmation will generally apply.

Please refer to our Booking Cancellation Policy for additional information.

10. Changes to Reservations

Requests to modify a reservation are subject to availability.

Changes to dates, room type, number of guests, or length of stay may result in a change to the applicable room rate or cancellation terms.

The hotel cannot guarantee that requested changes will be available.

11. Early Departure

Guests who depart before the scheduled departure date may remain responsible for charges associated with the original reservation, depending on the applicable rate and booking conditions.

Guests should contact the hotel as soon as possible if they need to shorten their stay.

12. Third-Party Booking Platforms

Guests may make reservations through third-party booking platforms and online travel agencies.

These platforms may have their own:

Terms and conditions
Cancellation policies
Payment policies
Refund policies
Privacy policies
Reservation modification procedures

Where a reservation is made through a third party, the terms displayed by that booking provider at the time of reservation may apply.

For changes or cancellations to third-party reservations, guests may be required to contact the booking platform directly.

13. Hotel Rules and Guest Conduct

Guests are expected to behave respectfully and comply with reasonable hotel rules and instructions.

The hotel may take appropriate action if a guest:

Causes damage to hotel property.
Disturbs other guests.
Engages in threatening, abusive, violent, or unlawful behaviour.
Creates excessive noise or disturbance.
Violates applicable laws or hotel policies.
Uses hotel facilities in an unsafe manner.
Allows unauthorized persons to occupy a room.
Engages in activities that create a safety or security risk.

Depending on the circumstances, the hotel may require a guest to leave the property without refund.

14. Smoking and Vaping

Smoking and vaping are permitted only in areas designated by the hotel.

Smoking or vaping inside a designated non-smoking guest room or other prohibited area may result in an additional cleaning or remediation charge.

Guests are responsible for complying with all applicable smoking and vaping laws and hotel rules.

15. Pets and Animals

Pets may be permitted in designated rooms or areas subject to hotel policy and availability.

Guests travelling with pets must disclose this information at the time of booking or before arrival.

Additional fees, restrictions, or conditions may apply.

Service animals will be accommodated in accordance with applicable law.

Guests are responsible for their animals and for any damage, disturbance, or additional cleaning resulting from their presence, to the extent permitted by law.

16. Property Damage

Guests are responsible for damage to hotel property caused by themselves or members of their party, except for ordinary wear and tear.

This may include damage to:

Guest rooms
Furniture
Fixtures
Linens
Appliances
Equipment
Common areas
Other hotel property

The hotel may charge the responsible guest for reasonable repair, replacement, restoration, or additional cleaning costs, subject to applicable law.

17. Lost and Found

Guests should contact the hotel as soon as possible if they believe they have left an item at the property.

Where an item is found, the hotel may retain it for a reasonable period and may arrange return shipping at the guest’s expense.

The hotel is not responsible for items that are not recovered or for delays in reporting lost property.

18. Personal Belongings and Valuables

Guests are responsible for taking reasonable care of their personal belongings and valuables.

Guests should not leave valuable items unattended.

The hotel is not responsible for loss, theft, or damage to personal belongings except to the extent required by applicable law.

19. Parking

Parking availability and conditions may vary.

Guests must park only in designated areas and comply with posted parking instructions.

The hotel does not guarantee that vehicles or their contents will be free from loss or damage, except where liability cannot legally be excluded.

20. Accessibility and Special Requests

We aim to accommodate guests with accessibility requirements and other reasonable needs.

Guests are encouraged to contact the hotel before booking or before arrival to discuss specific requirements.

Special requests are subject to availability and cannot always be guaranteed.

21. Hotel Facilities and Services

Hotel facilities, amenities, services, operating hours, and availability may change without notice due to maintenance, operational requirements, safety considerations, or circumstances outside the hotel’s reasonable control.

Photographs and descriptions on the website are intended to provide general information and may not represent the exact room, view, furniture, or configuration assigned to every reservation.

22. Website Content

We make reasonable efforts to ensure that information on our website is accurate and current.

However, we do not guarantee that all information, photographs, descriptions, prices, availability, or other website content will always be complete, accurate, or free from errors.

We reserve the right to correct errors, update information, change rates, modify services, or make other website changes without prior notice.

23. Intellectual Property

Unless otherwise stated, website content including text, photographs, graphics, logos, designs, trademarks, and other materials is owned by or licensed to Skye Hotel Ridgetown.

You may view and use the website for personal and lawful purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

24. Third-Party Links

Our website may contain links to third-party websites, including booking platforms, social media websites, maps, payment providers, and other services.

These links are provided for convenience.

Skye Hotel Ridgetown does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

Your use of third-party websites is subject to the terms and policies of those providers.

25. Limitation of Liability

To the extent permitted by applicable law, Skye Hotel Ridgetown will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or hotel services.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

26. Events Beyond Our Control

We will not be responsible for failure or delay in providing services where caused by circumstances beyond our reasonable control.

Such circumstances may include, where applicable:

Severe weather
Natural disasters
Fire
Utility failures
Government actions or restrictions
Transportation disruptions
Public emergencies
Labour disruptions
Security incidents
Other extraordinary circumstances

Where such circumstances affect a reservation, we will make reasonable efforts to communicate with affected guests and determine an appropriate solution.

27. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website and providing personal information, you acknowledge that you have reviewed our Privacy Policy.

28. Fraud and Unauthorized Transactions

We reserve the right to investigate suspected fraudulent, unauthorized, or suspicious transactions.

Where appropriate, we may cancel a reservation, request additional verification, or decline a transaction.

We may cooperate with payment providers, law enforcement agencies, or other appropriate parties where required or permitted by law.

29. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, website, or legal requirements.

The updated version will be posted on this page with a revised effective date.

Your continued use of the website or hotel services after an updated version has been published constitutes acceptance of the updated terms to the extent permitted by law.

30. Governing Law

These Terms & Conditions are governed by the applicable laws of the Province of Ontario and the applicable laws of Canada.

Any dispute arising in connection with these Terms & Conditions will be subject to the applicable courts and legal jurisdiction of Ontario, subject to any mandatory rights or protections provided by applicable law.

31. Contact Us

If you have questions regarding these Terms & Conditions, your reservation, or our hotel services, please contact us: