Privacy Policy
Effective Date: July 1st, 2026
This Privacy Policy explains how Skye Hotel Ridgetown (“Hotel,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information of guests and visitors (“you”).
By using our website, making a reservation, or staying at our property, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
A. Personal Identification Information
- Full name
- Email address
- Phone number
- Home address
- Government-issued identification (for check-in purposes)
B. Reservation & Payment Information
- Booking details (arrival/departure dates, room preferences)
- Credit/debit card information (processed securely via payment providers)
- Billing address
C. Technical & Usage Information
- IP address
- Browser type and device information
- Website usage data (cookies, analytics, pages visited)
D. Communication Data
- Emails, messages, and requests submitted to our team
- Customer service interactions
2. How We Use Your Information
We use collected information to:
- Process reservations and payments
- Manage guest check-in and check-out
- Provide customer support and respond to inquiries
- Improve our services and guest experience
- Send booking confirmations and important updates
- Comply with legal and regulatory requirements
- Prevent fraud and ensure property security
3. Sharing of Information
We do not sell your personal information. However, we may share information with:
- Payment processors for secure transactions
- Service providers (IT support, booking platforms, marketing tools)
- Legal authorities if required by law or for safety/security reasons
- Affiliated brands or partners under Best Western network standards
All third parties are required to handle your data securely and only for intended purposes.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and user behavior
- Enhance user experience
You may disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Secure servers and encryption
- Access control restrictions
- Regular security monitoring
However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Data Retention
We retain personal information only as long as necessary for:
- Completing your stay and transactions
- Legal, accounting, or regulatory requirements
- Operational and security purposes
After this period, data is securely deleted or anonymized.
7. Your Rights
Depending on applicable privacy laws, you may have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data (where applicable)
- Withdraw consent for certain uses
- Request information about data sharing
To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., booking engines). We are not responsible for the privacy practices of those external sites.
9. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.
10. International Data Transfers
If you are accessing our services from outside Canada, your information may be processed and stored in Canada or other jurisdictions where our service providers operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Skye Hotel Ridgetown
21198 Victoria Rd, Ridgetown, ON N0P 2C0
Email: info@ridgetownskyehotel.com
Phone: +1 (437) 241-5642